Replacement Policy
SeeLess Solutions Replacement Policy
- Before a customer either accepts delivery or will-call pickup, all orders should be inspected for defects or damages. Once delivery is accepted, the product may be returned if the defects and/or damage are identified and reported to SeeLess Solutions within 72 hours of delivery.
- Claims past the 3 business days window are not subject to complimentary replacements.
- For damage claims exceeding $250 in value, please file a claim with your shipping delivery provider. For damage claims below $250, SeeLess Solutions will be happy to investigate and open a replacement claim on your behalf.
- To be eligible for a replacement claim with SeeLess, please submit photos of the damaged items within 3 business days of delivery. The product must be in its original condition, unused, and in its original packaging.
- The information with a Purchase Order number and photos should be emailed to sales@seeless.com.
- A status update on the claim will be emailed to a client within 24-48 hours.
- Upon approval of the claim and the availability of the items in stock, SeeLess Solutions will make the products available and ready for replacement.
- SeeLess Solutions will compensate the cost of product replacement up to a $250 value upon approval (Please note, SeeLess comp coverage does not cover the shipping cost).
- Please notify sales@seeless.com of your preferred delivery method to receive an invoice for your shipping confirmation.
- SeeLess Solutions is not responsible for shipping costs for replaced items. Shipping costs are non-refundable.
- If the replacement item is no longer available, a refund to the original method of payment will be issued.
